Terms of service

1. The service

Brily provides a product-health platform that includes uptime monitoring, status pages, and NPS feedback tools. We operate the service on a best-effort basis with the uptime target published on our own status page.

2. Your account

• You must be authorised to bind your organisation.
• You are responsible for keeping credentials secure and for everything done under your account.
• You must supply accurate contact and billing information.

3. Acceptable use

You will not use Brily to:

• Monitor endpoints you do not own or have permission to monitor.
• Send spam, unsolicited commercial email, or abusive content via our email delivery.
• Reverse engineer, circumvent, or stress-test the platform outside of pre-agreed programs.
• Host content that is illegal in the jurisdictions we operate from or in.

Violations can result in suspension on short notice. We'll tell you why.

4. Fees and payment

• Fees are as listed on the pricing page unless you have a negotiated agreement.
• Monthly plans bill in advance and auto-renew. Annual plans bill upfront with a two-month discount.
• Failed payments trigger a 14-day grace period. Read-only access continues during grace.
• Taxes are added at the applicable rate.

5. Cancellation and refunds

Cancel any time in account settings. Paid plans run out the current period — no partial refunds on monthly plans. Annual plans are refunded pro-rata for unused full months if you cancel within the first 30 days.

6. Service level

Our target is 99.9% uptime on paid plans. If we miss it, service credits apply per the DPA/SLA addendum. Free plan users get no SLA commitments but get the same infrastructure.

7. Your data

Your product data (monitors, incidents, NPS responses) is yours. You can export it at any time. On account deletion we purge it within 30 days. Our privacy policy and DPA govern how we handle it.

8. Intellectual property

We own Brily — the code, the design, the name. You own your content. Nothing in these terms transfers ownership in either direction.

9. Warranties and liability

The service is provided "as is". We disclaim implied warranties to the maximum extent allowed by law. Our total liability is capped at the fees you paid in the twelve months before a claim arose. We are not liable for indirect or consequential losses.

None of this limits liability for death, personal injury, fraud, or anything else that cannot be limited under applicable law.

10. Indemnity

You indemnify us for claims arising out of your use of the service in breach of these terms — including monitoring endpoints you didn't have permission to monitor, or uploading content that infringes third-party rights.

11. Changes

Material changes get 30 days' notice by email. Non-material changes (typos, clarifications) we can fix in place. Continued use after notice counts as acceptance.

12. Termination

Either side can terminate for material breach with 30 days to cure. We can suspend immediately for clear-cut abuse (monitoring endpoints you don't own, sending spam, attacking our infrastructure).

13. Governing law

These terms are governed by the laws of the jurisdiction in which the Brily contracting entity is incorporated, as listed on our sub-processors page. Disputes that survive good-faith negotiation go to the courts of that jurisdiction unless a local law grants you a non-waivable right to your home courts.

14. Contact

Questions about these terms: legal@brily.app.